I have been purchasing various products from China for several years now, and its timely to share my experiences with you.
Its also an opportunity for you to share your experience about good and
bad sellers within this blog too, and I will update GOOD and BAD/SCAMMERS accordingly.
Over several years, some companies I dealt with have been bad, but they have disappeared, so I guess they are consistently bad until they are caught out. The worry is that they probably change their company name as often as a change of clothes.
Note, if you have warranty issues my experience with most Chinese
companies is they duck for cover or invent the most ridiculous
excuses. Their margins are low, hence
unless you are a regular customer, they sometimes wont honor their
warranty, or charge you to get it fixed even though they might have sent a broken unit to you!.
Thank you.
Alistair George (from New Zealand)
Thursday, October 1, 2020
Sunday, September 27, 2020
BAD Asia Wholesale Center
Recently I purchased a Chinese Android phone similar to Samsung Galaxy. This one
had many QC issues and I am currently awaiting a refund from Aliexpress. The
Aliexpress Supplier "Asia Wholesale Center" Store No.505188 has been completely dishonest in their dealings with me. Despite the badly broken phone Youtube they wanted feedback on Aliexpress - using promises of benefits to me if I gave positive feedback.
Instead I raised a dispute with them on Aliexpress. Note that when you raise the dispute, your ability to place feedback is removed until the dispute is over, then feedback is enabled once again.
As soon as I raised the dispute the offer of a replacement new phone was withdrawn, but "Asia Wholesale Center" promised to provide payment for return freight as long as it was sent without registration which saves money. Another ploy they claim they never got the item returned. What I had done though was take a receipt of postage and a photo of the ticketed item in the Post Office prior to it being sent.
They still claim non-receipt in order to avoid paying for return freight which was broken promise # 6.
It took some weeks but in the end the dispute timed out and Aliexpress awarded me the purchase price refund - full marks to Aliexpress.
I advised the seller several times about the required freight refund but they have not been honourable.
My feedback on Aliexpress for them goes thusly:
Not an honorable seller. Made promises and broke them all. I am phone importer and this phone received with broken camera, broken GPS, minor case damage, weak wifi and GSM. It was bad quality control. They promised to pay return freight, and denied phone arriving until the last minute when Aliexpress awarded purchase price refund. Many thanks and 5 stars to Aliexpress - I support Aliexpress and have never had any problem dealing with them. As for this seller, they are polite, their prices are OK, but I think they are selling some seconds goods from my experience, and they should honor their commitments to their customers.
Instead I raised a dispute with them on Aliexpress. Note that when you raise the dispute, your ability to place feedback is removed until the dispute is over, then feedback is enabled once again.
As soon as I raised the dispute the offer of a replacement new phone was withdrawn, but "Asia Wholesale Center" promised to provide payment for return freight as long as it was sent without registration which saves money. Another ploy they claim they never got the item returned. What I had done though was take a receipt of postage and a photo of the ticketed item in the Post Office prior to it being sent.
They still claim non-receipt in order to avoid paying for return freight which was broken promise # 6.
It took some weeks but in the end the dispute timed out and Aliexpress awarded me the purchase price refund - full marks to Aliexpress.
I advised the seller several times about the required freight refund but they have not been honourable.
My feedback on Aliexpress for them goes thusly:
Not an honorable seller. Made promises and broke them all. I am phone importer and this phone received with broken camera, broken GPS, minor case damage, weak wifi and GSM. It was bad quality control. They promised to pay return freight, and denied phone arriving until the last minute when Aliexpress awarded purchase price refund. Many thanks and 5 stars to Aliexpress - I support Aliexpress and have never had any problem dealing with them. As for this seller, they are polite, their prices are OK, but I think they are selling some seconds goods from my experience, and they should honor their commitments to their customers.
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